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SAP C4C Training Course Content

  • 1. C4C architecture
  • 2. Project Scoping, Questionaire and implementation
  • 3. Fine Tune activities
  • 4. Org management, Territory Management
  • 5. Activity Management (Telephone calls, email, task, activity)
  • 6. Leads Management
  • 7. Opportunity Management
  • 8. Quotation Management
  • 9. Sales Orders
  • 10. Business Roles and Authorizations
  • 11. Service Module (Survey and tickets)
  • 12. C4C UI configuration (extension and mashups)
  • 13. Integration with ECC through HCI
  • 14. Code list mapping
  • 15. Email and mobile integration
  • 16. Data downloads

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